FREE standard domestic shipping in the USA for all orders over $100. FREE international shipping on all originals

FREQUENTLY ASKED QUESTIONS


How do i decide which SIZE and MediUM to order?

Great question! Here's a little mini tour of the features on the website and a guide on mediums below to help you. If you have further questions, please Contact Me and I can discuss it with you. 


SIZE - Please check out the WALL PREVIEW Button to view the artwork in various places - a living room, bedroom, office, etc. You can choose the color of the wall paint, and scroll down to choose the size of the artwork you're considering and how it looks in a room. There's also a LIVE PREVIEW AR Button that allows you to use augmented reality to superimpose the artwork you are consdiering on your own wall to see how it will look.

FINE ART WATERCOLOR PAPER - This is a lovely choice and offers a nice, musem quality fine art paper. This Epson Cold Press bright white 19mil, 100% Cotton based paper is sturdy, preserves vibrant colors, and has a little bumpiness to it. You'll need to order a mat or frame for the print, with or without a mat. 

METAL -This is Bay Photo Lab's most popular material as it has a sleek and modern look, is glossy, and comes with a hanging device on the back already built in so the artwork is ready to hang right out of the box.

WOOD -This is a great choice if you are looking for a textured, warm, down-to Earth surface. Maple Wood Prints are printed directly onto 1/2" thick maple surfaced wood board, for a warm and natural-looking print that is also eco-friendly. The grain and other natural characteristics of the wood shows through the light and white areas of the image for a natural warm tone and vintage feel.

CANVAS - Canvas  gives a beautiful painterly finish. What's nice about the canvas print is that it is finished as-is so you don't need a mat or frame. Canvas is lightweight, easy to hang, and durable. 

ACRYLIC - Acrylic is by far the most durable medium and offers a solid, non-glare finish and comes with mount attachments.


WHAT IS YOUR SHIPPING POLICY? 

FOR PRINTS
Prints are handled through Bay Photo Lab in the USA. They choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

*If you live in Malawi, please contact Kristen directly to learn how to get original artwork delivered to your door as well as art prints and merchandise items that are printed locally, so we can support Malawian businesses together as well as save you from international shipping charges.

SHIPPING PRICES from Bay Photo Lab are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$5.99
$11.99
$19.99
$32.80
$15.99$19.99$29.99
$87.50$174.99$9.99$11.99$19.99$32.80$15.99$19.99$29.99
$175.00
$262.49
$14.99
$16.99
$23.99
$58.73
$22.49$25.49$35.99
$262.50
$349.99
$18.99
$21.99
$34.99
$69.10
$24.69$28.59$45.49
$350.00
$524.99
$21.99
$37.99
$57.99
$119.94
$28.59$49.39$75.39
$525.00
$699.99
$35.99
$74.99
$99.99
$133.28
$46.79$97.49$129.99
$700.00
$1749.99
$49.99
$83.99
$125.99
$222.16
$64.99$109.19$163.79
$1750.00
$3499.99
$75.99105.99$149.99$322.19$98.79$137.79$194.99
$3500.00
Plus
$99.99
$149.99
$199.99
$444.34
$129.99$194.99$259.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see Bay Photo Lab's Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

The fulfillment vendors I work with in the USA (Bay Photo Lab for art prints and Gooten for merchandise) are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact me with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS

Please remember I live in Malawi, Southern Africa so unless you are also in Malawi or a neighboring country, shipping original artwork from Africa may be a little less straightforward than you are used to. (If you are in Malawi though... Hey! Stop in for a chat and a coffee!)

All original art orders come with FREE international shipping.
After I receive your order, I will then get a price quote from Fed Ex and/or DHL in Lilongwe, Malawi and set up the delivery. Shipping times range from 3-9+ business days. Tracking information will be emailed to you as soon as available. Please note that once you have ordered and I have scheduled and paid for your shipping, no cancellations or returns are possible.

*If you live in Malawi you do get a small local discount on original artwork as no international shipping is involved.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • Bay Photo Lab does not accept returns; all sales are FINAL.
  • Bay Photo Lab does their utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact me through my contact form or at kristen@kpalana.com with your order number for further instructions.
  • Regardless of what Bay Photo Lab or Gooten have as their returns/exchanges/refunds policy... I want you to be happy. If there is any issue at all, just contact me and I will do my best to make it right.

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact me through my contact form or at kristen@kpalana.com as soon as possible if you need to cancel your order.  If we catch things early enough, we can stop Bay Photo Lab before they process and begin preparing your order. If it's already gone to print I cannot cancel it.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email kristen@kpalana.com

WHO TO CONTACT?  

You can reach out at any time by email at kristen@kpalana.com 


HOW CAN I KEEP UP WITH YOUR NEW WORK?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter [sign up here]! You can also follow me on my social media pages as I am constantly posting about new work! 

Instagram: https://www.instagram.com/kristen.palana_arts/

Facebook: https://www.facebook.com/kpalana4edu/


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

See my full returns and exchange policy on my FAQ page at: https://www.makalulustudio.com/faq-bay-photo

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All drawings are created on acid-free archival heavyweight paper. I use Tombow dual tip watercolor pens which are set in place with fixative. Paintings are made on triple primed canvas panels and the acrylic paints are then fixed with varnish. For best possible protection against fading over time, original artwork should be kept out of direct light. Drawings should be protected by a sheet of UV filtered glass.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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